sysadminer

we build low cost, high quality 24x7 IT support teams


24x7 Level 1 IT Support

Improvements after the first 3 months:
- First Response Time from 4 hs to less than 3 min.
- Tickets Resolution from 42 hs to 2.5 hs.
- Level 1 Tickets Escalated to Level 2 from 95% to 16%.


24x7 Tech Customer Service

Improvements after the first 4 months:
- CSAT from 6.5 to 9.
- First Call Resolution Rate from 22% to 61%.
- Resolved 97% of Unresolved tickets in the first two months.


24x5 Level 1 & 2 IT Support

Extend support outside U.S. in 1 month:
- Resolutions from Incidents met from 12.1% to 95.9%.
- Average Days in Queue from 61 days to 22 days.
- 6 new countries supported.

OUR TOP SERVICE

24x7 IT Level 1 Support

  • IT Service Desk Agents

  • IT Level 1 and Level 2 Support

  • IT Consultants

  • IT Security Experts

NEW!

24x7 Customer Service

  • Platforms Help Desk Agents

  • Internal Systems Support

  • Vendors Support

  • Virtual Assistants

There is no better way to explain how we work

100% Customer Retention Rate since started in 2021

This means you can depend on us to build your new fast, reliable, and knowledgeable IT support team. How else could we keep all our clients happy this long?

Contact us today!

Tell us how we can help you, and we will contact you in less than 12 hours.

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Thank you!

We will contact you in less than 12 hours.